Refund Policy

Introduction

If you are not completely satisfied with a purchase, Australian Publishers Hub encourages you to review our refund policy. This policy outlines the terms and conditions under which refunds may be requested for services purchased through our website.

The following terms apply to all services purchased from Australian Publishers Hub.

Definitions

• Company: Refers to Australian Publishers Hub.
• Service: Refers to any writing, editing, publishing, marketing, design, printing, audiobook production, branding, or related services offered by Australian Publishers Hub.
• Website: Refers to australianpublishershub.com.
• Order: Refers to a request placed by a client to purchase services from Australian Publishers Hub.
• Client / You: Refers to the individual or organization purchasing or using services from Australian Publishers Hub.

General Policy

We aim for complete client satisfaction. Refunds are available under the following circumstances:

• If the content delivered is substantially different from the agreed-upon scope.
• If the content contains plagiarism despite prior assurances of originality.

Refund Request Procedure

Clients must submit a refund request within 7 days of content delivery. Australian Publishers Hub will review the request and may offer a revision first. If the revision does not resolve the issue, a partial or full refund may be issued based on the proportion of work completed.

Non-Refundable Cases

• Dissatisfaction due to minor edits, personal preferences, or changes in the project scope.
• Delays caused by client feedback or late communication.